Real Time Location Solutions

Healthcare Provider IoT Strategies: Center of Excellence Discussion and Real Time Location Solutions


In this interactive session we will discuss how patient and medical asset real time location solutions are playing an important role in the SMART hospital vision of the future and increasingly becoming a Healthcare IOT implementation success story. This discussion will highlight early industry adoption wins, identify industry learnings to date, and share healthcare provider implementation strategy and best practice guidance.


Chris Sullivan is the Global Healthcare Practice Lead for Zebra Technologies. With an acute understanding of the needs of patients and their caregivers coupled with robust technical knowledge of healthcare operations, Chris balances the personal and professional needs of the industry to create an inspirational point of view on healthcare technology. He is an advocate for the role technology plays in improving the quality, safety, and efficiency of patient care, and for the value of learning from best practices from around the world to improve healthcare globally.

Mary Jagim brings more than 30 years of healthcare experience. Mary serves as the clinical leader for Infinite Leap, a consulting group specializing in real time technologies. Having implemented approximately 100 real time location system projects in the last 7 years, Mary is one of the most experienced clinical leaders and implementers in Healthcare RTLS. She is also a Lean Certified Green Belt. Mary also has an extensive background in emergency care, management, operations, planning, program development and implementation, group facilitation, emergency preparedness and public policy. She is well versed in current issues impacting healthcare. Her clinical experiences include long term care, emergency nursing, and nine years as manager of MeritCare Health System’s Emergency Center, a level II Trauma Center with over 45,000 annual visits located in Fargo, ND. Mary has also consulted with hospitals on emergency preparedness planning, emergency department operations, work flow and staffing. In 2001, Mary served as the national president of the Emergency Nurses Association (ENA) and led the development of ENA’s Key Concepts in ED Management Course and Guidelines in Emergency Department Staffing Tool. She was also a member of the Institute of Medicine Study on the Future of Emergency Care and the National Quality Forum ED Consensus Standards Committee as well as the leader of a People to People emergency nursing delegation to China. Mary is an accomplished teacher, presenter, and author. Mary received her BS in Nursing from the University of North Dakota and her Masters in Nursing Education at North Dakota State University. She is a Certified Emergency Nurse and a Fellow in the Academy of Emergency Nursing. 

Rod Cruz, currently serves AT&T’s Healthcare customers as the Healthcare Solutions General Manager. His team is responsible for developing corporate strategy, go-to-market, sales execution and offer development for Providers, Pharmaceuticals, Medical Device Manufacturers and Payers. Prior to his current assignment, Mr. Cruz’s responsibilities were focused on leading the service relationship with AT&T’s largest multi-national customers in the Southwest and all Wholesale customers in the United States. His teams managed the overall customer stewardship, service delivery and service assurance engagements among other service support activities. His organization owned the end-to-end customer service experience and customer satisfaction for AT&T’s most strategic clients. In addition, he spent four years in a sales capacity, leading a team of Healthcare sales professionals focused on delivering Healthcare solutions to help AT&T’s Healthcare customers solve business problems and empowering them to improve outcomes.

Eric Abbott, Systems Director, Strategic Partnerships, Innovation, and Patient Experience, Advocate Aurora Health, Establish and advance strong relationships to develop, align and scope strategic digital health transformation initiatives. Conceive and launch enterprise-wide projects to promote the consumer experience, clinical effectiveness, and operational efficiencies. Deliver innovative platforms: In-Patient Digital Engagement, Location Based Services, Digital Access, Facility Automation, Digital Sentinels/Patient Safety, Remote Patient Monitoring, Digital Concierge Services, Unified Communications, APPs, and Advanced Care Planning. Prioritize and drive emerging technology trends for the enterprise.