Opportunities Hiding in Plain Sight — Business Innovation and its Impact on P&C Insurance

Session Abstract:

IoT sensor technology is fundamentally changing business. Digital companies deliver customized, personal customer experiences; manufacturers predict when their equipment will fail; cars drive themselves; satellites detect tiny physical changes from 800 miles above the earth. This session reviews the significant technological advances that move businesses from a reactive to a proactive business model. It also explores the impacts of such a change on the insurance industry. The key takeaways are to:
• provide current examples of how sensors are changing business
• detail current insurance programs that use sensor data
• identify opportunity areas for insurers
• outline options for insurers to respond to these changes.


Mike Fitzgerald
Insurance Industry Consultant at SAS Institutes

Mike brings extensive industry experience to his consulting role. Prior to joining SAS Institutes, he was vice president of enterprise underwriting solutions at Zurich North America, where he led the evaluation of technologies to support a new product development process. He held a number of leadership positions at Royal & Sun Alliance, including as field operations executive in the loss sensitive / global accounts division.

His technology implementation experience includes the installation and maintenance of agency management, automobile policy administration, and workers compensation systems. In the 1990s, Mike led an initiative which delivered one of the first global online underwriting and claims learning platforms in the industry.

Mike has a Bachelor of Arts in economics from Davidson College and an MBA from the Fuqua School of Business at Duke University. He is a Chartered Property Casualty Underwriter (CPCU) and a certified Project Management Professional (PMP).

Session Tags

End-User, Enterprise, Small / Medium Enterprise

IoT, Internet of Things, sensors, artificial intelligence, machine learning

CxO, Business Line Management




Banking, Financial Services, Insurance

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